I ordered the Big Bad Toy Store (BBTS) Exclusive Dreadnok and Marauder sets. These two 7-Packs contain 80's and 90's GIJoe and Cobra figures updated to today's toy standards. One of the figures in my Dreadnok set came with two of the same hand. I noticed it after opening the package and removing all the figures. I posted a question on the Toy News International (TNI) Forums about if I should contact the retailer, BBTS, or the manufacture, Hasbro. Everyone seemed to think I should contact BBTS. So I emailed them and the sent me a new figure. I was impressed with how quickly and easily they resolved my issue.